At AdoreHome Factory, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward returns and refunds process. Please read our policy below for detailed information.

1. Return Eligibility

• Timeframe: You may return items within 30 days from the date of receiving your order.
• Condition: Products must be returned in unused, undamaged, and original condition with all packaging intact.
• Non-returnable items: Custom-made products or products marked as non-returnable on the product page are not eligible for return.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at [Insert Contact Email] within 30 days of receiving your order.
2. Provide your order number, product details, and reason for the return.
3. Our team will guide you through the return process and provide instructions for returning the product.

3. Return Shipping Costs

• The customer is responsible for the return shipping costs unless the product is defective or was sent in error.
• We recommend using a trackable shipping service for returns. We cannot guarantee we will receive your returned item without proof of shipment.

4. Refund Process

• Once we receive and inspect the returned product, we will process your refund.
• Refunds will be issued to the original payment method used during the purchase. Please note that it may take 7-14 business days for the refund to appear in your account, depending on your bank or payment provider.
• If the product is returned in a condition other than its original state (damaged, opened, or missing parts), we may charge a restocking fee or deny the refund.

5. Defective or Damaged Items

If your product is defective or damaged upon arrival:

• Please contact us within 48 hours of receiving the item.
• Provide photos of the damage or defect and the packaging, so we can assist you promptly.
• We will offer a replacement or full refund for defective or damaged items at no additional cost.

6. Exchanges

Currently, we do not offer direct exchanges. If you would like a different product, you must return the original item for a refund and place a new order for the replacement item.

7. Questions or Concerns

If you have any questions or need assistance with your return, please reach out to us at:

AdoreHome Factory
Website: https://ah-adorehome.com/
Email: contact@ah-adorehome.com